Nc.windows.app.23787 error, i don't know how to …....



  • nc.windows.app.23787  error, i don’t know how to ……

    Everytime when i would like to use the vpn , then , nc.windows.app.23787 error display.

    I have to use the ‘NC Troubleshooting’ to check it,  the ‘NC Troubleshooting’ generate one file ‘dsNetworkConnect.DMP’,
    i upload it . the url is:

    https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655
    https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655

    Could you help me ?   
    why does my windows7 display the nc.windows.app.23787 error when i open the ‘Network Connect 7’ ?

    help me !

    Thanks very very much!



  • After many hours of working the support, I found the answer was a manual uninstall which takes about 5 minutes to complete.  See http://www.urtech.ca/2016/04/solved-pulse-secure-cannot-start-the-network-connect-services-nc-windows-app-23787/

    It has worked for me 3 times now… including this morning 🙂



  • Lo ùnico que me funcionó fue instalar Junos Pulse en mi windows 7.

    The only thing that worked for me was to install Junos Pulse on my windows 7.
    Junos Pulse Installer (64-bit) version: 5.0.5.47721  😄



  • @corwin78:

    Yes, without problem.

    yeah,  i do it

    Thanks very much!

    😛



  • Yes, without problem.



  • @corwin78:

    Hello again, you really should contact some Windows guy or yours company support which will troubleshoot your system, because it looks that something is terribly wrong in your Windows. I have a lot of experience with troubleshooting NC client troubles and if you properly did everything what I am wrote here before, it should work. If not then it is not NC problem but something else.

    ok, later, i will install a ‘win7 x64’,   
    by the way , does the NC support the ‘win7 x64’?

    Thanks very very much!



  • Hello again, you really should contact some Windows guy or yours company support which will troubleshoot your system, because it looks that something is terribly wrong in your Windows. I have a lot of experience with troubleshooting NC client troubles and if you properly did everything what I am wrote here before, it should work. If not then it is not NC problem but something else.



  • @bobjp:

    Hi,

    How about the KB below?

    [SSL VPN] NC error “nc.windows.app.23787. Cannot start the Network Connect service. Please re-install Network Connect”

    http://kb.juniper.net/InfoCenter/index?page=content&id=KB20586

    my god , error is same as before.

    😞

    1.JPG



  • Hi,

    How about the KB below?

    [SSL VPN] NC error “nc.windows.app.23787. Cannot start the Network Connect service. Please re-install Network Connect”

    http://kb.juniper.net/InfoCenter/index?page=content&id=KB20586



  • @bobjp:

    Hi,

    Please give it a try:

    1. Check if you really have administrative rights on your PC
    2. Uninstall/ delete all the Juniper components
    3. UNINSTALL (disabling is not enough) all the 3rd party anti-virus softwares
    4. Uninstall all the VPN clients softwares

    then, install “installer service” (you can download it from SA admin console) first –-> install NC might help.

    BTW, is this issue reproducible on other windows 7 PCs?

    I’ve tried all 4 stepts, but the NC service still display the 23787 error. i can not start the nc service.
    my win7 is win7        6.1.7601

    i have no idea.

    wait for your help!



  • Hi,

    Please give it a try:

    1. Check if you really have administrative rights on your PC
    2. Uninstall/ delete all the Juniper components
    3. UNINSTALL (disabling is not enough) all the 3rd party anti-virus softwares
    4. Uninstall all the VPN clients softwares

    then, install “installer service” (you can download it from SA admin console) first –-> install NC might help.

    BTW, is this issue reproducible on other windows 7 PCs?



  • tworkConnect p7016 t1F88 dsNetworkConnectApp.cpp:709 - ‘Network Connect’ Connection handle:0
    00196,09 2011/11/21 01:51:19.742 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsNetworkConnectApp.cpp:2238 - ‘CNetworkConnectApp::IsElevatedInstance’ Check NC instance elevation, Elevation = 0.
    00205,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:878 - ‘’ **************************************************************************************
    00164,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:879 - '
    ’    Network Connect UI (dsNetworkConnect.exe)
    00120,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:880 - ‘’ 
    00160,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:881 - '
    ’    Mon Nov/21/2011 01:51:19
    00154,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:882 - ‘’    Build Version:  7, 0, 0, 16499
    00154,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:883 - '
    ’    Product Version: 7, 0, 0, 16499
    00152,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:884 - ‘’    Operating System: Windows XP
    00151,09 2011/11/21 01:51:19.743 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:885 - '
    ’    Service Pack: Service Pack 3
    00164,09 2011/11/21 01:51:19.743 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:886 - ‘’    Internet Explorer Version: 9.0.8112.16421
    00136,09 2011/11/21 01:51:19.743 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:887 - '
    ’    User Name: qq
    00134,09 2011/11/21 01:51:19.744 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:903 - ‘’    mfc42.dll:
    00172,09 2011/11/21 01:51:19.745 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:909 - '
    ’    msvcrt.dll: 7.0.7600.16385 (win7_rtm.090713-1255)
    00136,09 2011/11/21 01:51:19.745 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:915 - ‘’    wininet.dll:
    00135,09 2011/11/21 01:51:19.746 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:921 - '
    ’    ws2_32.dll:
    00205,09 2011/11/21 01:51:19.746 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:924 - ‘’ **************************************************************************************
    00171,09 2011/11/21 01:51:19.746 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsNetworkConnectApp.cpp:1166 - ‘dsNetworkConnect’ retrieveInstalledGina: no Gina installed
    00160,09 2011/11/21 01:51:20.006 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsStatusDlg.cpp:346 - ‘Network Connect’ StatusDlg: Icon installed successfully.
    00185,09 2011/11/21 01:51:20.013 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00185,09 2011/11/21 01:51:20.014 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00137,09 2011/11/21 01:51:21.805 0 qq dsNetworkConnect.exe dsNcDiag p7016 t231C dsNcDiag.cpp:414 - ‘dsNcDiag::NCInstallation:’ NC is not running
    00144,09 2011/11/21 01:51:21.997 3 qq dsNetworkConnect.exe dsNcDiag p7016 t231C dsService.cpp:103 - ‘CdsService::StartDsService’ Service start pending.
    00169,09 2011/11/21 01:51:22.997 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:426 - ‘TopLevelFilter’ reverted to self for dump file creation
    00176,09 2011/11/21 01:51:22.997 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:441 - ‘TopLevelFilter’ Unhandled exception - 0xC0000005 at 0x74D51EEB
    00226,09 2011/11/21 01:51:22.997 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:448 - ‘TopLevelFilter’ Save dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP’
    00227,09 2011/11/21 01:51:23.168 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:485 - ‘TopLevelFilter’ Saved dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP’
    00148,09 2011/11/21 01:52:34.192 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsNetworkConnectApp.cpp:709 - ‘Network Connect’ Connection handle:0
    00196,09 2011/11/21 01:52:34.192 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsNetworkConnectApp.cpp:2238 - ‘CNetworkConnectApp::IsElevatedInstance’ Check NC instance elevation, Elevation = 0.
    00205,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:878 - '
    ’ **************************************************************************************
    00164,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:879 - ‘’    Network Connect UI (dsNetworkConnect.exe)
    00120,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:880 - '
    ’ 
    00160,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:881 - ‘’    Mon Nov/21/2011 01:52:34
    00154,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:882 - '
    ’    Build Version:  7, 0, 0, 16499
    00154,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:883 - ‘’    Product Version: 7, 0, 0, 16499
    00152,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:884 - '
    ’    Operating System: Windows XP
    00151,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:885 - ‘’    Service Pack: Service Pack 3
    00164,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:886 - '
    ’    Internet Explorer Version: 9.0.8112.16421
    00136,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:887 - ‘’    User Name: qq
    00134,09 2011/11/21 01:52:34.195 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:903 - '
    ’    mfc42.dll:
    00172,09 2011/11/21 01:52:34.195 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:909 - ‘’    msvcrt.dll: 7.0.7600.16385 (win7_rtm.090713-1255)
    00136,09 2011/11/21 01:52:34.196 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:915 - '
    ’    wininet.dll:
    00135,09 2011/11/21 01:52:34.196 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:921 - ‘’    ws2_32.dll:
    00205,09 2011/11/21 01:52:34.196 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:924 - '
    ’ **************************************************************************************
    00171,09 2011/11/21 01:52:34.196 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsNetworkConnectApp.cpp:1166 - ‘dsNetworkConnect’ retrieveInstalledGina: no Gina installed
    00160,09 2011/11/21 01:52:34.452 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsStatusDlg.cpp:346 - ‘Network Connect’ StatusDlg: Icon installed successfully.
    00185,09 2011/11/21 01:52:34.460 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00185,09 2011/11/21 01:52:34.460 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00137,09 2011/11/21 01:52:36.301 0 qq dsNetworkConnect.exe dsNcDiag p9532 t27CC dsNcDiag.cpp:414 - ‘dsNcDiag::NCInstallation:’ NC is not running
    00144,09 2011/11/21 01:52:36.427 3 qq dsNetworkConnect.exe dsNcDiag p9532 t27CC dsService.cpp:103 - ‘CdsService::StartDsService’ Service start pending.
    00169,09 2011/11/21 01:52:37.432 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:426 - ‘TopLevelFilter’ reverted to self for dump file creation
    00176,09 2011/11/21 01:52:37.432 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:441 - ‘TopLevelFilter’ Unhandled exception - 0xC0000005 at 0x74D51EEB
    00226,09 2011/11/21 01:52:37.432 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:448 - ‘TopLevelFilter’ Save dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP’
    00227,09 2011/11/21 01:52:37.570 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:485 - ‘TopLevelFilter’ Saved dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP’
    00148,09 2011/11/21 01:56:02.646 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsNetworkConnectApp.cpp:709 - ‘Network Connect’ Connection handle:0
    00196,09 2011/11/21 01:56:02.647 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsNetworkConnectApp.cpp:2238 - ‘CNetworkConnectApp::IsElevatedInstance’ Check NC instance elevation, Elevation = 0.
    00205,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:878 - ‘’ **************************************************************************************
    00164,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:879 - '
    ’    Network Connect UI (dsNetworkConnect.exe)
    00120,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:880 - ‘’ 
    00160,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:881 - '
    ’    Mon Nov/21/2011 01:56:02
    00154,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:882 - ‘’    Build Version:  7, 0, 0, 16499
    00154,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:883 - '
    ’    Product Version: 7, 0, 0, 16499
    00152,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:884 - ‘’    Operating System: Windows XP
    00151,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:885 - '
    ’    Service Pack: Service Pack 3
    00164,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:886 - ‘’    Internet Explorer Version: 9.0.8112.16421
    00136,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:887 - '
    ’    User Name: qq
    00134,09 2011/11/21 01:56:02.649 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:903 - ‘’    mfc42.dll:
    00172,09 2011/11/21 01:56:02.649 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:909 - '
    ’    msvcrt.dll: 7.0.7600.16385 (win7_rtm.090713-1255)
    00136,09 2011/11/21 01:56:02.650 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:915 - ‘’    wininet.dll:
    00135,09 2011/11/21 01:56:02.650 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:921 - '
    ’    ws2_32.dll:
    00205,09 2011/11/21 01:56:02.650 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:924 - ‘***’ **************************************************************************************
    00171,09 2011/11/21 01:56:02.650 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsNetworkConnectApp.cpp:1166 - ‘dsNetworkConnect’ retrieveInstalledGina: no Gina installed
    00160,09 2011/11/21 01:56:02.901 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsStatusDlg.cpp:346 - ‘Network Connect’ StatusDlg: Icon installed successfully.
    00185,09 2011/11/21 01:56:02.909 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00185,09 2011/11/21 01:56:02.909 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00185,09 2011/11/21 01:56:04.751 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 config.cpp:317 - ‘getDataPath()’ current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
    00166,09 2011/11/21 01:56:14.556 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - ‘NetworkConnect’ Warning (non-critical): Copy file \dsNcAdmin failed 2.
    00165,09 2011/11/21 01:56:14.556 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - ‘NetworkConnect’ Warning (non-critical): Copy file \dsNcDiag failed 2.
    00173,09 2011/11/21 01:56:14.556 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - ‘NetworkConnect’ Warning (non-critical): Copy file \dsNetworkConnect failed 2.
    00167,09 2011/11/21 01:56:14.557 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - ‘NetworkConnect’ Warning (non-critical): Copy file \nclauncher failed 2.
    00165,09 2011/11/21 01:56:14.557 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - ‘NetworkConnect’ Warning (non-critical): Copy file \dsNcGina failed 2.
    00168,09 2011/11/21 01:56:14.557 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - ‘NetworkConnect’ Warning (non-critical): Copy file \dsNcService failed 2.
    00235,09 2011/11/21 01:56:14.558 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619920 - ‘NetworkConnect’ Warning (non-critical): Copy  to C:\Users\hua\AppData\Roaming\Juniper Networks\Network Connect 7.0.0\debuglog.log failed 3.
    00239,09 2011/11/21 01:56:14.559 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619920 - ‘NetworkConnect’ Warning (non-critical): Copy  to C:\Users\hua\AppData\Roaming\Juniper Networks\Network Connect 7.0.0\debuglog.log.old failed 3.

    i have not way for the error.

    waiting for your help!
    Thanks very very much!



  • @corwin78:

    It is very strange, according to log NC client was installed successfully, but immediately then can’t start due to missing components.
    Do you using compression or encryption on your Windows, profile?

    it is a normal WINDOWS 7.
    ’ missing components’?  what can i do for it next step?

    😢



  • It is very strange, according to log NC client was installed successfully, but immediately then can’t start due to missing components.
    Do you using compression or encryption on your Windows, profile?



  • @corwin78:

    NC client installation which you will get on-line from Juniper SSL VPN gateway is full client, so there is not anything else.

    About this dump file, I am afraid that you should send it to Juniper Support directly, I don’t think that anybody here is possible get anything useful from this binary blob.

    But maybe we can find something from text log from your NC client, if you will post it here.

    yeah, just now i found the log file.
    i upload it into the :
    https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655

    you can download the debuglog file.
    or i can send it to you.    my skype is: mrsf_jean.luc

    Thanks very very much!



  • NC client installation which you will get on-line from Juniper SSL VPN gateway is full client, so there is not anything else.

    About this dump file, I am afraid that you should send it to Juniper Support directly, I don’t think that anybody here is possible get anything useful from this binary blob.

    But maybe we can find something from text log from your NC client, if you will post it here.



  • waiting for your help , online!  skype: mrsf_jean.luc

    could you help me to analysis the dump file:
    https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655

    or could you help me to analysis the NC service? i don’t know why i can not start it, and it can not start automatic.

    Thanks very very much!



  • I’ve tried many ways, but the error is still exists.

    The software from  ‘juniper’ is poor, isn’t it?

    Does anybody have ‘juniper client software package’? maybe we can install it from a full client package, i think.



  • Ok, so if this did not help then it looks like something in your Windows is blocking NC service from start. Try disable your Antivirus & Antispyware software and disable personal firewall for a while and try connect. If it will start working, then you must configure your security applications properly. If not, then I suppose that some Windows specialist shoul help you with this issue better.



  • @corwin78:

    I am using mainly Linux workstation, so I don’t remember exactly path to Device Manager in Windows Vista or 7 which you are using, but I will try guess.
    Click on Start (Windows) button, then “Control Panel” –> System --> “Advanced System Settings” --> Hardware --> “Device Manager” --> menu View --> item "Show Hidden Devices"
    Then should be visible device: “Juniper Network Connect Virtual Adapter” which must be removed.

    Yeah, i’ve found ‘Juniper Network Connect Virtual Adapter’ .
    when i uninstall the NC, it will uninstall the ‘Juniper Network Connect Virtual Adapter’ automatic.

    then ,i try any other way many times.
    nc.windows.app.23787 error still display.

    wait for you help!

    could you help me to analysis the dump file:
    https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655

    Thanks very very much!


 

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