SSG520 breaking Video Conference call after an hour



  • Hi Guys,

    We have two juniper firewalls, ssg520 and ssg140, at two of our offices. The ssg520 is on ScreenOS 6.1.0r5.0 while the ssg140 is on 6.2.0r4.0. Each time we make VC call, it times out precisely an hour and we have to re-establish the call again. I created custom services similar to H323 with timeout of 180 minutes and that didn’t solve the problem. I also the “application to IGNORE” on the custom policy and that didn’t help either.

    I had a go in disabling the ALG for H323 but didn’t not have the chance to test the VC as all VOIP calls were dropped.

    Kindly help urgently as the business is on my tail  😄

    Thanks.



  • The issue has now been resolved. The incident was a as a result of h323 timeout setting on our carrier transparent firewalls between the sites.

    Thanks all.


 

27
Online

38.5k
Users

12.7k
Topics

44.5k
Posts