J6350 Hardware-power issue



  • Hi

    We have had a couple of instances recently of J6350’s being crippled by power incidents. Result is always the same……
    Power supplies are still working, LED’s on the front of the router are lit up so we are assuming power is present.
    Plug a console cable into the console port and nothing happening. (verified the cable & PC on other working J6350’s)
    Tried powering down and powering up, but still no console activity at all.

    Wondering if anyone else has seen this type of fault and if so, is there a fix. (rest assured we are investigating why the power issue occurred in the first place, but that’s another story!)

    Thanks

    John


 

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