Network Connect driver installation failed. (nc.windows.setup.24324)



  • I ran across this error also during a reinstall.  I was able to resolve the issue by doing this:

    1. From control panel, uninstall all Juniper products
    2. From %systemroot%\system32\drivers, rename dsNcAdpt.sys to dsNcAdpt_old.sys (I’m sure deleting would work too)
    3. Reboot (IMPORTANT!)
    4. Do the install again…it worked.

    Hope this helps somebody!



  • We’ve seen this issue also. Disabling the UAC temporarly for the installtion of Network Connect on Windows 7 did the trick for us.



  • do you have the installer-service running? are you trying it with admin-privileges? sounds like a userrights-problem.



  • Hi,

    I get the same error message when trying to install Juniper Network Connect 6.5.0. My Operating System is Windows 7 Professional 64 Bit. Java-Version is 6 Update 26.

    I tried many Uninstallations and the other mentioned tips and tricks above. But no success.

    In the debuglog.log I found:
    00126,09 2011/07/28 19:58:13.438 3 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 osversion.cpp:68 - ‘OSVersion’ Vista minor version:1.
    00140,09 2011/07/28 19:58:13.438 1 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 adapterhelper.cpp:181 - ‘NCSys’ SetupDiEnumDeviceInfo failded: 259.
    00198,09 2011/07/28 19:58:13.438 1 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 dsNcSetup.cpp:627 - ‘adapter_install’ could not find the .inf file because SetupDiBuildDriverInfoList() failed with error: 6.
    00128,09 2011/07/28 19:58:13.438 3 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 dsNcSetup.cpp:668 - ‘adapter_install’ installing driver
    00117,09 2011/07/28 19:58:13.454 3 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 dsNcSetup.cpp:769 - ‘adapter_install’ DNS :0

    And in the install.log the following:
    [2011/07/28 19:35:59] DeleteRegKey: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect\Debug\dsNetworkConnect”
    [2011/07/28 19:35:59] DeleteRegKey: “HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcAdmin”
    [2011/07/28 19:35:59] DeleteRegKey: “HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcDiag”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin” “LogFile”=“NCAdmin.log”
    [2011/07/28 19:35:59] IfFileExists: file “C:\Users\Messer\AppData\Local\Temp\dsNcAdmin_inst.dll” exists, jumping 356
    [2011/07/28 19:35:59] check vista
    [2011/07/28 19:35:59] Microsoft Windows Vista
    [2011/07/28 19:35:59] IfFileExists: file “C:\Program Files (x86)\Juniper Networks\Network Connect 6.5.0\uninstall.exe” does not exist, jumping 105
    [2011/07/28 19:35:59] Call: 426
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\nclauncher” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\nclauncher” “LogFile”=“nclauncher.log”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcService” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcService” “LogFile”=“C:\Program Files (x86)\Juniper Networks\Common Files\NCService.log”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcGina” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcGina” “LogFile”=“C:\Program Files (x86)\Juniper Networks\Network Connect 6.5.0\NCGina.log”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNetworkConnect” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNetworkConnect” “LogFile”=“NetworkConnect.log”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin” “LogFile”=“NCAdmin.log”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcDiag” “Level”=“4”
    [2011/07/28 19:35:59] WriteRegStr: “HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcDiag” “LogFile”=“NCDiag.log”
    [2011/07/28 19:35:59] Call: 439
    [2011/07/28 19:35:59] dsNcService in sharedll reg:
    [2011/07/28 19:35:59] Call: 462
    [2011/07/28 19:35:59] Clean Install
    [2011/07/28 19:35:59] DeleteRegValue: “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs” “C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe”
    [2011/07/28 19:35:59] DeleteRegValue: “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs” “C:\Program Files (x86)\Juniper Networks\Common Files\dsNcInst64.exe”
    [2011/07/28 19:35:59] DeleteRegValue: “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs” “C:\Windows\system32\dsGinaLoaderX64.dll”
    [2011/07/28 19:35:59] DeleteRegValue: “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run” “dsNCService”
    [2011/07/28 19:35:59] Delete: “C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe”
    [2011/07/28 19:35:59] Delete: “C:\Program Files (x86)\Juniper Networks\Common Files\dsNcInst64.exe”
    [2011/07/28 19:35:59] Install driver
    [2011/07/28 19:35:59] Call: 483
    [2011/07/28 19:35:59] CreateDirectory: “C:\Users\Messer\AppData\Local\Temp” (1)
    [2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name=“dsNCInst64.exe”
    [2011/07/28 19:35:59] File: wrote 172912 to “C:\Users\Messer\AppData\Local\Temp\dsNCInst64.exe”
    [2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name=“dsNcAdpt.sys”
    [2011/07/28 19:35:59] File: wrote 32768 to “C:\Users\Messer\AppData\Local\Temp\dsNcAdpt.sys”
    [2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name=“dsNcAdpt.inf”
    [2011/07/28 19:35:59] File: wrote 2344 to “C:\Users\Messer\AppData\Local\Temp\dsNcAdpt.inf”
    [2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name=“dsNcAdpt.cat”
    [2011/07/28 19:35:59] File: wrote 7446 to “C:\Users\Messer\AppData\Local\Temp\dsNcAdpt.cat”
    [2011/07/28 19:35:59] CreateDirectory: “C:\Users\Messer\AppData\Local\Temp” (1)
    [2011/07/28 19:36:00] dsNCInstall Driver failed.
    [2011/07/28 19:36:00] MessageBox: 65600,"Installation der Network Connect-Treiber fehlgeschlagen. Beenden Sie die Anwendung, und versuchen Sie es noch einmal.

    Any help is very welcome!!!

    Thank you very much, haico123.



  • :? I got stuck up with the nc.windows.setup.24324 error too. Banged my head for an hour before fixing it  😞
    Issue seems to be with the “temporary” folder… this is how i fixed it:

    1. I created a new folder called “temp” in C drive and changed the value for environment variables [User variables & System variables] TEMP and TMP to C:\Temp
    2. Then change the browser settings to map the “Temporary internet files” to this folder C:\Temp
    3. Log off & Restart Your system… just in case  :evil:

    This fixed it for me  8-)



  • Maybe by trying to install first the Juniper Installer Services? I know that it seems not to be needed in your case, but it could correct some misconfigurations.

    jr94



  • still seeing this error….BUMP…anyone?



  • in some cases you have to uninstall NC, remove all NC folders from the (multiple) userprofiles from that clientmachine and sometimes you even have to remove that network connect adapter under: “device manager” > view > show hidden devices. then look for network devices and remove/uninstall “juniper network connect virtual adapter”.

    then reinstall and it should work. but isnt really a solution if thousand users have this problem…



  • Ran into this today after we updated our IVE from 6.3 to 6.5, we had a few users call in getting this same error when trying to update.  I hadn’t ran into that in the testing with 5 PC’s I did before I updated the main IVE so not sure why some people are getting it.  I found just a bit ago when working on one of them that I got it to work by downloading the installer package from the admin page to that user’s desktop.  Then I uninstalled the existing Juniper Network Connect software from Add/Remove Programs, then ran that installer package I put on his desktop to install it manually then he was able to login successfully so that appeared to do the trick.



  • BUMP! Any resolution to this?



  • Hi, I am still getting this error.  XP SP3, I have tried everything in this formum and still the file fails.  I tried installing another xp admin account and that did not work.  I tried the regedit32 and did not have a security folder to change.



  • Actually if this is is in Vista x64 you need to make sure all signs of Juniper are removed. Run uninstaller from programs and settings, delete the Juniper folder from Program files folder and delete Juniper folder from your user account Usename>appdata>roaming folder.
    Re run installer and that should work.



  • It appears that a Microsoft Security Patch is causing this issue.  In my case recreating the Windows profile appeared to fix the issue.



  • had the same problem with the xp machine of a user; couldn’t find the reason but could fix it by creating another xp admin account, logged in onto this account, installed the juniper driver onto this user account  :mrgreen:



  • Here is what I found on. On the particular machine, when I went to the device manager, it was blank. I used this site as a reference to fix that problem http://www.softwaretipsandtricks.com/forum/windows-xp/15653-device-manager-blank.html

    I then was able to install the NC client on the machine.

    It turns out that (i think it was a windows security update that did it) the permissions to a folder in the registry were removed.

    I hope this helps!



  • I am having the same issue on 1 client as well. Any info would be appreciated. I have tried uninstalling etc still with the same error.


 

31
Online

38.5k
Users

12.8k
Topics

44.5k
Posts