WXC-250 Disk1:Error



  • If anyone has encountered a red X on their hard disk in the WEB UI on their WXC, it may not necessarily mean your hard disk is bad.  Run the code below.  After reboot, if the Red X is still there, your disk is bad and most likely you will have to get another device from Juniper (RMA).

    http://home.comcast.net/~purwin/Disk_Error.gif

    copy cfg/startup.cfg protect.ovr
    rm cfg/disk_status.txt
    reboot -no-resync
    


  • I agree that the commands need to be performed via telnet/ssh, but in the original post:
    copy cfg/startup.cfg protect.ovr
    rm cfg/disk_status.txt
    reboot -no-resync

    the “reboot -no-resync” command at the end accomplishes the clean reboot.

    You can see this if you access via SSH and put in reboot vs reboot -no-resync


    XXX (WXC-250A)# reboot
    You are about to reboot system immediately.
    Are you sure? yes/no n
    The system will not be rebooted
    XXX (WXC-250A)# reboot -no-resync
    You are about to reboot system immediately.
    The disk-based compression dictionary will be deleted.
    Are you sure? yes/no


    notice the second command informs the user that the compression dictionary will be deleted.

    Also, here’s more information on this error:
    When the device detects a problem with the disk, it marks it bad. The status is stored in the disk_status.txt. There isn’t a way to clear it. The disk_status.txt is a hidden and protected file in the cfg directory. The workaround starts by removing “file protection” by adding the protect.ovr. Then, you can delete the disk_status.txt. We hope that by performing a clean reboot, the system will clear up any software related problems. Upon reboot, the protect.ovr is automatically removed and file protection is back on.

    If the error returns, then the drive is truly bad and you will need to open a case with Juniper to RMA the device or hard drive.
    This is the information needed by Juniper to perform the RMA:


    Contact Name: 
    Contact E-mail: 
    Contact Phone:


    Shipping Address:


    Device Type: 
    Serial Number of WX:


    Reason for return:

    Date of Failure




  • Not 100% accurate:

    SSH to the box and enter the following commands

    copy cfg/startup.cfg protect.ovr

    rm cfg/disk_status.txt

    Then perform a clean reboot This is very important.


 

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